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Terms and Conditions

TERMS & CONDITIONS:


Products:

In the event that certain produce is not available a suitable alternative will be substituted.

Food is best consumed within 2 hours of receiving order/upon pick up.

 

Timbre Catering Pte Ltd’s food products are prepared in premises where nuts are used. While every effort is made to keep ingredients separate it is possible that traces of nuts could be found in our food. Timbre Catering Pte Ltd accepts no responsibility for any problems caused by non-disclosure of allergies or special dietary needs.

                     

Prices and Payment:

 

Prices stated exclude GST. GST will be applied at point of check out.

 

Prices are subject to change without prior notice. 

 

Full payment online is required upon ordering for deliveries and pick ups.

 

Cancellations, Returns and Refunds:

If you wish to change or cancel your order, please contact us at 6338 8030 or email us at info@timbregroup.asia. Please note that there is no guarantee that we will be able to agree to your requests as the order may already be underway.

Orders cancelled or reduced within 1 hour to delivery time will be charged in full.

Monetary refunds will only be made via Paypal and may take 7 working days.


Delivery:

 

We will endeavour our best to deliver within the stipulated time customers have indicated. In the event of any delays, our staff will inform customers in a timely manner.

 

Privacy Policy:

Timbre Catering Pte Ltd abides by Personal Data Protection Act. We will only use the information we have collected from customers for purposes of services, services recovery, news and promotions updates (should you opt in for the latter two).

 

Force Majeure:

Timbre Catering Pte Ltd shall not be liable for any delay or failure to provide the service as a result of any act or circumstance beyond the company’s control.

 

General:

We welcome feedback. Any customer who is not satisfied with their orders should contact us and provide all relevant details within 24 hours of receipt of food.

Timbre Group management reserves the rights to change the terms and conditions without prior notice.